- How can I return a product?
- How long do I have to return a product?
- What are the consequences of revocation?
- What is the procedure for returning a product?
How can I return a product?
To return a product, you must contact customer service. To exercise your right of revocation, you must inform RODARS BIKELEC SL Avd San Ignacio de Loyola nº 179, 24010, León, Spain of your decision to cancel this Contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail).
In order to comply with the revocation period, you must send the notice of your wish to exercise your right of revocation before the revocation period expires.
How long do I have to return a product?
As a consumer, you have 30 days from receipt of the product to cancel the purchase.
The customer has the right to cancel his purchase within thirty days without giving any reason, having the product new and unused. The revocation period will be thirty days from the day on which the customer or a third party designated by you, has received the purchased products.
Consequences of revocation
If you cancel this Agreement, we will refund all payments we have received from you, excluding the cost of delivery to your home address, if your product was not eligible for free delivery at the time of purchase.
Without delay and within 30 days of the day on which we receive notification of your wish to cancel this Contract. To refund all payments, we will use the same means of payment that you used for the original transaction, unless a different means has been explicitly agreed with you; under no circumstances will you be charged an extra fee for this refund.
The full refund will be withheld until we have received the goods back and the condition of the goods has been checked, which must be the same as at the time of delivery, without being able to have made personal use of the vehicle.
The item must be exchanged or returned unused, in its original packaging and in perfect condition, with the accessories and promotional gifts associated with the sale.
The invoice, shipping order or exchange ticket must be presented. Once the Product has been received, our authorised technicians will be able to check that there are no faults or damage attributable to the consumer.
If the customer needs help to dismantle the product or for any installation of the article and calls on a shop or workshop, Bikelec will not be held responsible in any case for any damage or deterioration that may result from this.
What is the procedure for returning a product.
The products to be returned must be sent no later than thirty days after the day on which you notified us of your intention to return the product. They must be sent with insured transport in order to avoid the costs associated with possible transport damage.
The cost of returning the goods shall be borne by the customer. If desired, we can arrange for the collection of the goods from us, deducting the shipping costs from the amount to be returned.
The customer shall be liable for any diminished value of the goods resulting from handling that is beyond what is necessary to determine the nature, characteristics and function of the goods.