Customer Support

You can contact us by phone, online chat or email.

• Phone: (+34) 987 790 779
• Online chat
• Email: info@bikelec.com

At Bikelec we speak English, Spanish, French, Portuguese and German.

Before buying an electric bike, it is important to take into account the regulations that apply in your country of residence.

In most EU countries, only electric bikes with a motor of up to 250 W and a maximum assisted speed of 25 km/h, without a throttle, are considered bicycles and may be used on public roads without special authorisation.

Some EU countries may apply different rules, so please check the limits that apply to you.

Yes, for bikes and tricycles ordered with a 250 W motor and without a throttle. These configurations comply with the European standard EN 15194 and carry its label.

The certificate is issued in the buyer's name. Please request it by email once you have received your bike. It cannot be issued for a bike with a more powerful motor or with a throttle.